Privacy Policy easywin77 — Our Commitment to Protecting Your Data

1Personal Information We Collect

Easywin77 collects your personal information through several channels as you interact with our platform. We only collect data that is genuinely necessary to deliver our services safely and efficiently.

Information you provide directly:

• Full name, date of birth, gender, and nationality upon account registration
• Email address, mobile number, and current residential address
• Bank account, e-wallet, or other payment method details you have registered
• Identity verification documents (MyKad, passport) submitted during the KYC process
• The username and password you set yourself
• Any information you provide when contacting our customer support team

Information collected automatically:

• IP address, device type, model, and operating system used
• The type and version of web browser you are using
• Approximate location data based on IP address (country and city only)
• Login history including time, date, and device used
• Betting activity history, deposits, withdrawals, and in-platform transaction records
• Usage behaviour data such as pages visited and session duration

All of this information is collected on the basis of operational necessity, regulatory compliance, and to protect the security of the platform and all its users.

2How We Use Your Personal Data

Easywin77 uses collected personal information for legitimate and specific purposes only. We do not use your data for purposes beyond the scope stated here without first obtaining your consent.

If you do not wish to receive marketing communications from us, you may unsubscribe at any time through your account settings or by contacting our support team.

3Information Sharing & Disclosure

Easywin77 does not sell or trade your personal information to third parties. However, there are limited situations where we need to share your information with the following parties to keep the platform functioning properly:

• Payment service providers: To process your deposits and withdrawals, we share the necessary transaction information with the payment gateways we use (such as FPX, Touch 'n Go, GrabPay). These providers are subject to their own privacy policies.
• Game provider partners: Third-party game software providers offering games on our platform may receive limited account information necessary to run gaming sessions.
• Identity verification services: For KYC processes, we may use third-party identity verification services that comply with high security standards.
• Regulatory authorities and law enforcement: easywin77 will disclose the required information when mandated by law, court order, or a legitimate request from the relevant authorities.
• Analytics and security services: We use analytics and security tools that may collect anonymised usage data to help us understand usage patterns and detect threats.

In all cases, we ensure that third parties receiving your data are bound by strict confidentiality obligations and may only use that data for the specified purpose.

4Data Security Measures We Take

Your data security is easywin77's top priority. We implement multiple layers of technical and operational protection to ensure your personal information remains safe at all times:

• 256-bit SSL Encryption for all communications between your device and our servers — no data is transmitted in plain text
• Data encryption at rest for sensitive information such as passwords (stored in hashed form) and financial details
• Multi-layer access control ensuring that only authorised personnel can access user data, and only for legitimate service purposes
• Two-factor authentication (2FA) available for user accounts as an additional layer of protection during login
• 24/7 security monitoring by automated systems and a cybersecurity team monitoring suspicious activity in real time
• Regular penetration testing (penetration testing) conducted by independent security experts to identify and patch vulnerabilities before they can be exploited
• Remote infrastructure with multi-layered firewalls and an intrusion detection system (IDS)

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. We encourage you to take your own protective measures as well, such as using a strong, unique password and enabling 2FA on your account.

5Your Rights as a User

As an easywin77 platform user, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact our support team via live chat. We will process your request within a reasonable timeframe and provide regular progress updates.

6Cookies & Tracking Technology

Easywin77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects information about how you use the platform to help us identify issues and improve the user experience. All data is collected anonymously.
• Functional Cookies: Allows the platform to remember your preferences such as language and other settings for a more personalised experience.
• Analytics Cookies: We use third-party analytics tools that use cookies to help us understand traffic patterns and user behaviour in an aggregated and anonymised manner.

You can manage or delete cookies through your web browser settings at any time. Keep in mind that disabling essential cookies may affect platform functionality. For more information on managing cookies, refer to your browser's help documentation.

7International Data Storage & Transfer

Your personal data is stored on secure servers that are monitored at all times. Retention periods depend on the type of data and the purpose for which it was collected:

• Active account data: Retained for as long as your account is active and for a specified period after account closure to meet legal and audit record-keeping requirements.
• Financial transaction records: Retained for a minimum of 5 years in accordance with applicable financial compliance and anti-money laundering requirements.
• Security logs: Retained for the period required for security investigations and fraud detection.
• Support communication data: Retained for a reasonable period for training and service improvement purposes.

In some cases, your data may be processed or stored outside Malaysia to enable us to deliver reliable and integrated services. When international data transfers occur, we ensure they are carried out with adequate safeguards and in compliance with applicable legal requirements, including the use of standard contractual clauses or other recognised protection mechanisms.

8Children's Privacy

The easywin77 platform is exclusively for individuals aged 18 and above only. We do not knowingly collect or store any personal information from individuals under the age of 18.

If you are a parent or guardian and suspect that your child who is underage has registered or provided personal information to us, please contact our support team immediately. We will take steps to delete the relevant information and close the account as soon as possible once verification is completed.

For more information on player protection and responsible gaming, please visit the Responsible Gaming us.

9Amendments to This Privacy Policy

Easywin77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or platform service improvements.

When we make significant amendments, we will:

• Updating the "Last Updated" date shown at the top of this page
• Displaying clear notices on the platform about important changes
• For major amendments that directly affect user rights, we endeavour to notify you via email or in-account notification

Continued use of the easywin77 platform after any amendments take effect will be considered your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.

If you disagree with any changes made, you have the right to close your account and stop using the platform by contacting our support team.

10Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us through the following channels:

For general enquiries unrelated to privacy, you may also visit the FAQ us for quick answers to the most frequently asked questions by easywin77 users.